Frequently Asked Questions
Find quick answers about shipping, payments, returns, and caring for your new pieces.
No, we currently only ship within England. We do not offer shipping to other regions or internationally at this time.
Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package's journey to your door.
Customer satisfaction is our priority. If you are not completely happy with your purchase, you can return or exchange unworn and unwashed items within 14 days of receiving your order.
With our deep-rooted expertise in knitwear, we combine timeless designs with premium, durable yarns. Each piece is carefully crafted to be soft, comfortable, and a long-lasting staple in your wardrobe.
We use high-quality yarns and advanced knitting techniques to minimize pilling. While a very small amount of natural pilling can happen with any knitwear, following the washing instructions on the care label will keep your garment looking brand new for a long time.
To keep your SOIS knitwear in perfect condition, we recommend following the specific washing instructions on the care label. Generally, washing on a gentle cycle and laying the garment flat to dry is best for preserving the fabric.
Yes, we care about our planet as much as we care about quality. We use eco-friendly production methods and responsibly sourced yarns to reduce our environmental footprint, allowing you to wear our knitwear with a clear conscience.
We recommend checking the Size & Measurements guide available on each product page to find your perfect fit. If you need any further assistance in choosing the right size, our customer service team is always happy to help!
You can reach us anytime through our Contact Us page or by sending an email to SOIS.