Privacy policy

SOIS (operated by SHERINMODA LTD, referred to as "we", "us", or "our") operates this online store and website (the "Services"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from sois.co, in compliance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

For the purposes of applicable data protection legislation, SHERINMODA LTD is the Data Controller of your personal information.

1. Personal Information We Collect

When you interact with our Services, we collect certain information necessary to fulfill your orders and provide an optimal shopping experience:

  • Contact & Identification Details: Full name, billing address, shipping address, email address, and phone number.
  • Financial & Payment Details: Payment card details, billing address, transaction history, and payment status (note: full card details are securely processed via encrypted gateways such as Shopify Payments and are never stored on our servers).
  • Account Information: Account username, encrypted password, purchase history, saved addresses, and wishlist items.
  • Device & Usage Information: IP address, browser type, device identifiers, time zone settings, referral source, pages viewed, and on-site interactions collected automatically via cookies.
  • Customer Communications: Records of inquiries, size consultations, feedback, or support tickets submitted to our customer care team.

2. How We Use Your Personal Information

We process your personal information based on lawful grounds (contract performance, legal obligations, legitimate business interests, or consent), specifically to:

  • Fulfill Orders & Services: Process payments, arrange shipment, issue invoices, manage returns/exchanges, and deliver customer support.
  • Fraud Prevention & Security: Authenticate accounts, verify transactions, prevent fraudulent orders, and safeguard our technical infrastructure.
  • Marketing & Personalisation: Send relevant email updates, exclusive collections, or tailored product recommendations (only where you have provided explicit consent or where permitted by UK soft opt-in rules; you can opt out at any time).
  • Legal Compliance: Comply with HM Revenue & Customs (HMRC) accounting requirements, Companies House regulations, and other statutory reporting obligations.

3. Third-Party Service Providers & Shopify

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s secure data storage, databases, and general application.

We only share your necessary personal data with trusted third parties strictly to deliver our Services, including:

  • Delivery & Logistics Partners: Royal Mail, DPD, Evri, or other couriers to deliver your orders.
  • Payment Processors: Shopify Payments, Apple Pay, Google Pay, and PayPal to process secure transactions.
  • Marketing & Analytics Tools: Google Analytics and Meta tools (subject to your cookie preferences).

4. Cookies & Tracking Technologies

We use cookies to maintain your shopping cart, recognise returning customers, and analyze site performance. You can manage or block cookies through your browser settings or via our on-site cookie consent banner.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying any legal, tax, accounting, or reporting requirements under UK law (typically up to 6 years for transaction and financial records).

6. Your Rights Under UK GDPR

As a resident of the United Kingdom, you have significant rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain conditions.
  • Right to Restrict or Object to Processing: Object to our use of your data for direct marketing or legitimate interests.
  • Right to Data Portability: Request the transfer of your data to another provider in a structured format.
  • Right to Withdraw Consent: Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us at support@sois.co.

7. Complaints

If you have any concerns regarding how we handle your personal data, please contact us first so we can resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO), at ico.org.uk.

8. Contact & Legal Entity Details

For questions, data access requests, or further information regarding this Privacy Policy, please contact our Data Protection Officer:

Legal Entity: SHERINMODA LTD
Company Registration Number (CRN): 14638311
Registered Office Address: 284 Chase Road, A Block 2nd Floor Unit 103, London, N14 6HF, United Kingdom
Customer Support Email: support@sois.co
Store Website: sois.co